Terms and Conditions



Our website does indicate inventory level but sometimes error in updating the inventory can happen.  If you need an item immediately and need to know if it is in stock, please call, or email us. You will receive a back order notification after your order is placed with an ETA and substitution options. 

Modify an Order

With fast shipping times and processing, once your order is placed, we cannot guarantee that it can be modified. For web orders, please call 1-646-525-8824 as soon as possible. You can also email info@Infinitexllc.com to make a modification to an order.

Cancel an Order

Order cancellations after the item(s) have shipped are not allowed. Once they have shipped, you will need to refer to our return policy. Order Cancellations for special order items, custom produced items and close-out items may not be allowed depending on the stage of the order. Order cancellations before the item(s) have shipped may be subject to a cancellation fee. We reserve the right to amend this policy at any time.

Product Information

If your product questions are not answered on our website, please email or call us to inquire.

Price Changes

Prices and terms are subject to change at any time, without notice. All shipments will be made at prices prevailing at time of order.

Terms of Liability

Our sole liability for goods sold is limited, at our discretion, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. We will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products, or from any other cause. You must submit all claims to us in writing within thirty (30) days from the date you received the goods.

Payment Methods:

Credit Cards

We accept all major credit cards including Master Card, Visa, American Express. We are able to accept debit cards as long as the card has been registered with a billing address.

Alternative Payments (ACH, Wire Transfer)

We accept ACH, and wire transfers for orders taken over the phone.

For orders placed with ACH or Wire Transfer, there is a $30 fee. Fee is subject to be waived.

Sales Tax

Sales tax is charged for New York state only. For all other states, sales tax is not charged. If your order does quality as an exception, you will be contacted via phone or email after placing your order online.

For customers who are tax exempt, please submit your tax exemption certificate to info@Infinitexllc.com.

Shipping & Delivery:

All orders are processed and shipped within 1-2 business days. Majority of our products ship directly from the manufacturers. Delivery times on factory direct shipments may vary. For common carrier deliveries (LTL), transit times typically range from 1-5 business days. If your delivery time is over a holiday, please add an additional day for delivery. All delivery times are estimated.

Cost of Shipping

Shipping costs are based on the size and weight of the merchandise, the number of boxes, and the distance of the shipment. Small package orders in excess of 200 lbs. may qualify for additional shipping cost savings. Call to 1-646-525-8824, email info@Infinitexllc.com.

Shipments Outside United States

We are set up to ship within the United States only. If you are located outside the United States, we can accommodate orders if shipping to a freight forwarder of your choice. Once the shipment has been received by your freight forwarder, we are not liable for any damages that may occur between your freight forwarder and end destination.

Signing for Packages

All deliveries to commercial addresses require a signature; residential address deliveries do not require a signature, unless requested. Exceptions may apply depending on order.

Damaged / Missing / Lost Items - Ground

Upon receiving your order, please inspect for any damaged, lost, or missing items. Please note the shortage or damages next to your signature. If there is extensive damage and the merchandise cannot be salvaged, the driver may agree to total refusal of shipment. If the merchandise is not totally damaged, you must accept it--but be sure to have the driver note and initial the damage on the delivery receipt. If you notice a shortage or damage upon opening your package, please call us within 3 business days of receipt at 1-800-526-8224. We may request pictures of the damage to help with the process. Please make sure to keep the damaged merchandise, carton, and packing material so they can be inspected and the liability determined.

In the event, UPS lose a shipment, it's our priority to help track the order down. Tracking a missing shipment may take an additional 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we'll provide a quick resolution.

Split Shipments;

We cannot guarantee every item will ship together due to stock availability and where items are shipping from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged up front.

Freight Forwarders;

We are not responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping & Return policies outlined. Any issues occurring between the freight forwarder's location to the final destination are not our responsibility.