Shipping & Returns

All orders are processed within 1-2 business days. Majority of our products ship directly from the manufacturers. Delivery times on factory direct shipments may vary. For common carrier deliveries (LTL), transit times typically range from 1-5 business days. If your delivery time is over a holiday, please add an additional day for delivery. All delivery times are estimated.

Commercial and Residential Shipping Addresses

Shipping rates posted online reflect commercial address rates as we are primarily, business to business. Additional fees will apply for shipments to a residential address. If you operate a business out of your home, your address is still considered residential by UPS and the United States Postal Service.

Cost of Shipping

Shipping costs are based on the size and weight of the merchandise, the number of boxes, and the distance of the shipment. Small package orders in excess of 200 lbs. may qualify for additional shipping cost savings. Call 1-646-525-8824, email

Shipments outside United States

We are set up to ship within the United States only. If you are located outside the United States, we can accommodate orders if shipping to a freight forwarder of your choice.

Signing for Packages

All deliveries to commercial addresses require a signature; residential address deliveries do not require a signature, unless requested. Exceptions may apply depending on order.

Damaged / Missing / Lost Items - Ground

Upon receiving your order, please inspect for any damaged, lost, or missing items. Please note the shortage or damages next to your signature. If there is extensive damage and the merchandise cannot be salvaged, the driver may agree to total refusal of shipment. If the merchandise is not totally damaged, you must accept it--but be sure to have the driver note and initial the damage on the delivery receipt. If you notice a shortage or damage upon opening your package, please email us at We will request pictures of the damage to help with the process. Please make sure to keep the damaged merchandise, carton, and packing material so they can be inspected and the liability determined.

In the event, UPS/FedEx lose a shipment, it's our priority to help track the order down. Tracking a missing shipment may take an additional 1-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we'll provide a quick resolution.

Split Shipments;

We cannot guarantee every item will ship together due to stock availability and where items are shipping from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged up front.

Freight Forwarders;

We are not responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping & Return policies outlined. Any issues occurring between the freight forwarder's location to the final destination are not our responsibility.


All returns require a return authorization number before returning, including those items shipped directly from the manufacturer. Please contact Customer Service at 1-646-525-8824 or email for assistance.

No orders that originally shipped from the manufacturer will be accepted at any of our distribution centers unless previously authorized by us.

Stock items returned in less than 30 days (from time of delivery) carries 15% re-stock fee. Manufacturer direct items may or may not have a restock fee.

All returns must be returned in new (unused) condition in the original packaging.

Return Shipping Costs

Return shipping on items shipped in error or damaged in transit will be paid for by us. Customer is responsible for all shipping charges on returns for any other reason.