FAQ

An order that is placed during business hours is usually shipped the same day it is received, unless it is a special order item or the item is not available Regular sized orders will be shipped via FedEx Ground or USPS. Larger orders may require an LTL shipment. In the event that your order requires LTL shipping, you will be contacted to verify shipping information. Please note: For your protection, we require signature on delivery for all residential delivery addresses. If you request no signature upon delivery, we assume no responsibility or liability for lost or damaged merchandise.

Orders can only be canceled if it has not shipped. If your order has shipped, return policy will apply.
Please call or email to verify the status of your order.

We accept most major credit cards. We also offer terms subject to credit review and approval.

Most of our products are sold in case packs only. We receive many requests for samples and try to oblige.

However, we are a wholesale distributor and we do charge for our samples because of the costs associated with breaking case packs and handling.

We despise backorders, however there are times when goods are oversold or delayed on high seas. If a backorder is absolutely necessary you can expect an e-mail from our customer service requesting instruction on how to proceed.